I know most of them thought we were on drugs. That made our customers late and angry and ruined the lives of our employees who had to work overtime because of tardy arrivals. Management then had to borrow from pawn shops to keep the company afloat, which increased interest expenses. Closing Greensboro was one of the toughest days of my life. Flight 1713 bound for Boise, Idaho crashed on take-off during a snowstorm at Stapleton International Airport in Denver, Colorado. Choose travel cost protection and take your trip with confidence. Of the 115 people on board, 38 sustained injuries, with 2 seriously injured, including the pilot. Both the Delta (London-Cincinnati) and Continental (London-Newark) were heading to the U.S. with nearly 600 people total on both aircraft. Pilots, flight attendants, mechanics, and gate agents manage the hotline. The aircraft was a total loss; two passengers died when they evacuated the aircraft directly into the fire. Maybe it was the fact that I had seen a client of mine do largely the same thing during a real estate restructuring, to great effect. When we took over, you probably couldnt find a single employee, even among senior management, who could tell you the companys strategy. You're even able to watch specific Continental Airlines flights. When you want real change, you cant do it partway. But they did not feel that the compensation package was fair. It sounded like a great idea, but I was worried we would raise expectations and then not be able to deliver. A couple of days later, I found myself in a room with our largest creditors. Continental Aviation. My best suit and I were soaked. And when you are an airline in a do-or-die situation, you dont exactly let your employees sort out strategy. They got us into this hole, the thinking goes, how are they going to have the sense to get us out of it? Since the costs of the aircraft and fuel were fixed, and costs such as food had already been cut, the only way to reduce costs was to take back wages from employees. Couple fear strike by nurses . Need customer care support or have any question regarding your travel plans? There had been so many over the past decade that theyd stopped keeping track. We provide accurate real time flight status like arrivals, departures as well as delay time of all Continental Airlines flights. For instance, in the early 1990s, pilots earned bonuses if the fuel burn rate on their airplanes fell below a specified amount. And theres one more problem with existing management teams sticking around for a turnaround. Theyve seen their friends get fired. Some of these managers had spent their careers in the airline business and some hadnt worked a day at an airline. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright . In my opinion, that approach is like changing only the lead husky on a sled-dog team. Any effect on takeoff performance from this excess weight was negligible. When we met, he said that the Greensboro pilots were not angry that we were closing the airportthey could see that there were no customers on the flights. Moreover, I had taken the financial relocation package called for in the contract and doubled it. We decided that at the new Continental, the employees were going to be liberated to do right by the customer and to have fun at work. Actively involving employees in the turnaround is essential. Non-stop flights only. I then offered it to all employees, not just pilots. But we knew we couldnt listen to everything the customers in seat 9C had to say.
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