We may at our discretion replace your Ticket in such circumstances; provided that we can confirm that it is still valid and subject to Condition 6.3. "Could I also remind all our customers that since Tuesday 30 November 2021, its now mandatory to wear face coverings on all public transport, including buses, unless youre exempt, so please remember to bring one with you for your journey. Routes that will see a revised timetable include the 4 bus route from Birmingham to Solihull, the 8A and 8C Birmingham inner circle route and the 126 from Dudley to Birmingham. You must also make sure you do not leave any of your Luggage or other items of property unattended at any time, including at any Station and including your hand Luggage whilst on a Coach. For service updates and diversions follow us on twitter. You are responsible for complying with all laws of any countries from, to or through which you are travelling. We will determine whether your appeal will be upheld or not. (b) Lost Luggage or other items of property: If without being notified, we find any lost Luggage or other items of property on a Coach or at a Station, we may store it in accordance with Condition 11.2(c), subject to our rights to dispose of it as specified in that Condition, but any such storage will be at your risk and you will be responsible for contacting us about it. The seat selection fee (if applicable) is not refundable, unless you are legally entitled to a refund. We will not be obliged to give you a refund until we have received your unused Ticket. If you bought a season ticket on Direct Debit and dont need it anymore, you can cancel the Direct Debit online instead of asking for a refund. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. Now you can save on days out across the West Midlands with our local buses. For the safety and comfort of all customers, no alcohol or hot food is permitted on our coaches. (b) Cancelling or changing reservations for a particular Service: Where permitted by any Special Conditions which apply to your Ticket, you may cancel or change your reservation for a particular Service by giving notice to us at a coach station or through our customer Service Centre within the time specified in the Special Conditions applicable to your Ticket. If you are an adult accompanying a child it is your responsibility to ensure that that the child complies with these Conditions and any Special Conditions applicable to their Ticket. Get a refund or compensation | Transport for West Midlands - TfWM If the select your seat option is not available on the new Service you will be entitled to a refund of your seat reservation fee in accordance with Conditions 9 and 10. fail to produce your Ticket for inspection when asked at any point during your Journey; do not have sufficient battery or signal on your mobile phone or other electronic device to display your E-Ticket (if you have not printed this) or M-Ticket when asked at any point during your Journey. If you cannot see the select your seat option as part of your booking process that means that this option either is not available on the Service you are booking to travel on or is not available on the sales channel you are using. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. 87(National Express West Midlands) The first stop of the 87 bus route is Dudley Bus Station (Stand C) and the last stop is Colmore Row (Stop Sh1). (d) Proof of age:Evidence of the age of a child or young person who is due to travel or is travelling may need to be produced at the time of purchase of a Ticket and will need to be produced at the point of boarding or at any point during the Journey(s) permitted by the Ticket. these offences carry a fine of between 100 - 300 and . Revision Struggles?! KPMG handed 1.75m fine over 'flawed' audit of TheWorks (a) You must wear the seatbelt provided at all times whilst seated on the Coach during a Journey (as this is required by law and for your own and others safety). You must allow plenty of time for a Service to arrive in time to connect with any of our other Services or services provided by third parties. Tickets & Prices | NX Bus West Midlands Tickets & prices Find the best ticket for you Home Tickets & prices Tickets & prices Adult bus passes & travelcards Flexible tickets Single trips & day tickets Under 18 & Term Plus Student bus pass Seniors travel free Ticket offers Kids travel for 1 at weekends and off-peak 2 adult add on at weekends Make an Appeal If you have been issued with a Penalty Fare Notice, choose the correct rail company below to start your appeal. Some journeys from Northfield will terminate in Hawkesley. You can apply for a refund at the station you bought the ticket from. Only one Penalty Fare Notice Reference per appeal can be used. (b) If you wish to amend your Ticket: Please refer to Condition 3.5. You must make Your Ticket and any such reservation number available for inspection by the driver of your Coach or any National Express representative at any time they request. Or click 'Manage cookies' to learn more. (b) Connections with transport provided by third parties: You must allow plenty of time for a Service to arrive in time to connect with transport provided by third parties on which you are planning to travel. This documentation includes: (b) authorisations and permits which you are required to have to enter, remain in and leave the countries from, through or to which you are travelling, including a valid passport and any required visas, and. If you're happy with the use of cookies by West Midlands Combined Authority If you fail to do so we cannot guarantee that you will make any connections and will not be responsible for any additional costs or losses you incur as a result (e.g. National Express West Midlands Managing Director, David Bradford, said: "We are making small changes to many of our bus timetables to improve the punctuality of our services.
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