This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. I sent emails, I called them, I left voice messages. If you checked out as a guest, you can view your order status by clicking "View Your Order" on either your order confirmation so shipping confirmation emails. They rip customers off by colluding with dishonest eBay sellers as partners, sending defective, low-quality, possibly unauthentic products, then denying whatever you say, refusing to give full refund and charging people return fees. If the tracking information for yourpackagesays delivered and you have not received it, please reach out to us at flyrep@bluefly.com and we will look into it for you. Products ship from different warehouses, and need to be returned to the correct address. Please ensure the FedEx location you are using supports Ground drop-off. Finally got return label, sent items back and no refund until I contacted them again 2 months later. Bluefly demonstrated they dont value their customers and will never shop with them again! Return Address Labels Personalized, 1 Sheet = 30 Labels, 2.6"L x 1"H - Matte Finish Personalized Address Labels - Return Labels Personalize Self Adhesive - Custom Address Labels (Modern, Clear) 4.7 out of 5 stars 435. When you complete the online return form, you will also receive a return request confirmation email with the pre-paid return shipping label as an attachment. Bluefly - Overview, News & Competitors | ZoomInfo.com Please ensure that your return is shipped within the returns policy window which is driven off the original ship date of the order. I expected them to re-send the parcel with items I bought, or similar, and ask OR refund but they have circling around the issue for over a month. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I emailed then seconds after I saw the receipt in order conformation email. I've returned items to Bluefly and didn't use DHL. Contact Customer Service who will need to issue a new return label. Bluefly Returns - Does MyUS Offer Refunds or Return Services? The age of Bluefly's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. Bluefly has extended its product offering, and included a wider variety of products through our Marketplace partners. Here is the BlueFly return policy: Returns must be in their original, unused, and undamaged condition . i ordered a pair of $300 sunglasses from there and they broke 2 months later. Write the return address on top left of a label if you're sending a package. Bluefly ranks 14th among Designer Clothes sites. I will never order from Bluefly again! A long registered date for bluefly.com can be seen as a positive aspect for Bluefly as it indicates a commitment to maintaining the website and its domain name for a long period of time. They sent sent defective item and refused to give full refund! It maybe a pain in the a##. Our scan shows Bluefly website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. Current Wait: 3 mins (3m avg) Hours: Mon-Fri 8am-9pm, Sat 10am-6pm EST; best time to call: 9am. When I tried to request an RMA on June 22, I received the following response: Bluefly accepts returns of your requested item within 21 days of the ship date in its original, unused condition (including all original packaging and tags). Example on a GNU/Linux box: function f calls function g and lets look at the frame of g. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Frequently Asked Questions - Bluefly If an RMA is not provided with your refund delays can take up to 2 weeks. How do you know the package is lost? If you purchase a 50 item, it could cost you 75% of that item to return it. The delay in being refunded my money is not acceptable. 3 Ways to Write a Return Address - wikiHow I ordered a parcel in 2014 and to me at a different address and was refunded on an item returned back to Bluefly and also for an item (I ordered 3 and did not receive one) that was not received..so really not much of a 'refund'- they just charged for not sending me the item. My bad. Products ship from different warehouses, and need to be returned to the correct address. Payed a lot of money and now that they are delivered they turn out to be fake! Wrong, Damaged, Or Defective Items The person at the customer service center called Chris told me that once the product is returned from the delivery to the wrong address, they would refund my money. This doesn't count how long your Bluefly order will arrive at MyUS. My item is over $250. This information can be found by visiting FedEx directly. This website Bluefly.com all started out in the year 1998 providing customers with fashion trends, excellent value and designers brands for the choosing. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I don't believe their return policy is very clear on the site at all. Christmas came and went! I will never place an order with this company again. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I have proves ( USPS tracking 9461236897846278908850 and 9461236897846281217994) that returns are received on 11/16/2020. THEY DIDNT ACCEPT IT AND THEY SAID IF I OPENED A CLAIM THEY WILL CHARGE ME FOR FRAUD FOR NOT PAYING .. My only recourse at this time is to now waste MORE of my time and cell phone minutes calling my financial institution for a chargeback. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Verification can help ensure real people write reviews about real companies. However when I received the bag the size was half of the original I had 3. Thank you for ruining my sister's Christmas! When you complete the online return form, you will instantly receive a pre-paid shipping label, along with your return authorization form. *Important Note: Late returns will not be accepted past their indicated returns period and no refund will be issued.
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