I upgraded to the iPhone 13 pro and traded in by iPhone XR. If the trade value is more than the remaining installment balance, then you can apply it to the installment and become eligible for a new device immediately. They've also tried to request photos of the phone from the warehouse, but the warehouse cant locate the S5 they claim I sent them and they also cant find my S9 either. Sadly, it can slash up to half of the credit you will be getting. There are several reasons why the charging port might be acting up, including water damage or a small object being stuck inside. An Arkansas couple claim they fell victim to Verizon's "bait and switch" scheme in a two for one iPhone deal. Have a phone you love? Look for an email from us that explains how to prepare, pack and send or bring us each device you're trading in: Check your spam folders if you don't see it. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/b6\/Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg\/v4-460px-Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg","bigUrl":"\/images\/thumb\/b\/b6\/Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg\/aid99314-v4-728px-Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"