Discover what we expect from our contractors. We encourage our customers to report all instances of nuisance behaviour to us so that we can build up a clear picture of what's happening and get all sides of the story so we can take action. Introducing Stonewater, a collection of Homes nestled in the picturesque Las Vegas foothills of Southern Highlands. Stonewater Roofing is an A+++++++ roofing company that goes the extra step to ensure a quality roof is installed and make customers happy. Thanks Sandra! Im really great full and massive thank you for you both. He only tried to seal it and repaint. My mum also has suffered as I'm get carer and I'm unable to get out and look after her. Now comes the problem. For more information, visit our website at www.stonewater.org. I have never been behind on any rent payments.Answer to stonewater reply.No the problem with allocated parking space has not been resolved, but your repairs company has contacted me concerning a broken gate. At least our negotiations with the other housing provider has proved positive, fruitful and confident. I'm really pleased Tracey could help you :) ^Jade. Shared owners have had a bad deal at this scheme for many years and do not benefit from any care or attention from Stonewater yet they take service charges and rent without being answerable for terrible management. This form will not work unless you enable cookies. If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. I do not have a broken gate. Anyone can write a Trustpilot review. We'll be in touch with you soon ~ Matt. So as I promised, its the papers and the MP as my next port of call. Also there was some miscommunications in between contractors and agency in regards to jobs that is still needed to be completed before the keys were handed to me. A few days later I received a call from Stonewater and was told that none of their crew were vaccinate, but they would find someone else they would contract to come to my house. Then they removed a 4-inch vent cap that was where my dryer vented through the attic. If youre not sure what to do, get in touch with us so we can help. We use dedicated people and clever technology to safeguard our platform. Stonewater Roofing Reviews, Ratings | Contractors near 605 S Broadway 155 26 0000005570 00000 n This form will not work unless you enable cookies. Revealed: Housing Ombudsman names landlords in latest complaints For a full list of what you are responsible for in your home, take a look at this section of our repairs guide. So glad to hear you're happy with your new home :), Brilliant housing group Tracey, jo & Mohammed were absolutely outstanding with me and I cant reccomend them enough Thankyou stonewater . When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. The dryer is on the other end of my house. From start to finish, the agent who handled my move has been nothing but helpful. Please bear with me whilst I find someone to review what has happened in your case and see what further can be done. I have constant smell of damp in my house. We also offer extensive concrete repair, waterproofing, encapsulation, and drainage options. Show more, Visit the Solution Center to Explore Articles, All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. As I said previously you owe my mother a duty of care, and you have so far failed to make her feel safe in her own home. I would like to say a big thank you to Krissy McKay who has helped me from the application stage to getting the keys to the flat. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If youre vulnerable and need us to stay out of certain areas of your home, please let us know when you contact us. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. Good communication skills made me feel comfortable whilst asking questions.Thank you since I have wrote this message I have tried contacting Tracy Letherland and she has ignored my messages when I have told her I need to talk to her so after u do a lovely review for her she then ignores u like your nobody, Thanks for letting us know about your experience with us, Lawson. We aim to respond to all email queries within two working days. Find out schedule planned improvements. Thank you for your honest review. We are retired with multiple health issues, Hi, I'm really sorry to hear this has been your experience of your new home. The easiest way to report your repair is via MyHome. Thank you Tracey. Additionally, a member of our Income team will be contacting you to discuss any concerns you may have regarding the increase in rent and service charges. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. Govt agency/department/organisation Housing Association/RP Housing Management Regulation and Governance Add New Comment You must be logged in to comment. Love my new flat and cant wait for many happy years to come in it. My virtual Property inspection with Suzan was really efficient and easy. Binbags everywhere stains all on corridor carpets ..this place isnt fit for animals, Hi, I'm so sorry to hear this and understand this must be incredibly frustrating. Not only did she make me feel supported, and listened to without the undeniable stigma attached to being a struggling single parent-to-be, she was a pleasure to communicate with! I would recommend Stonewater and will be telling everyone about my experience with them. Great communication and very professional. This will surely increase the credibility of your complaint. !.Depending on the outcome of this reply we will be seeking further legal advise as I know this will be met again with a FLAT NO. He is in his 50s and an alcoholic, what the hell are you playing at? Here are 8 tips for writing great reviews. . We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. We will chase your complaints to see if there's an update for you on these issues. 0000001489 00000 n We are increasing our visits and work in neighbourhoods and we may be able to do something here. This review was chosen algorithmically as the most valued customer feedback. (Attachments: #1 Exhibit, #2 Civil Cover Sheet)(Hommel, William) Access additional case information on PACER. They could not fix the dryer vent, so the man in charged said he would have to call his supervisor to come over.
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